Privacy Policy

1. Scope and principles

We aim to handle personal information transparently and consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. This website is intended for Australian visitors and general international enquiries.

2. Information we may collect

We may collect your name, contact details, enquiry type, message content, preferred dates, accessibility requests and any other information you choose to provide. Basic technical data such as browser type, device category, approximate region and security logs may be generated when the website is hosted.

3. How information is collected

Information may be collected when you submit an enquiry, communicate with our team, request assistance or use essential website functions. Please do not send payment details, identity documents or other sensitive information through the general contact form.

4. Purposes of use

• responding to enquiries and requests;
• discussing accommodation, dining, events and venue access;
• supporting accessibility and arrival planning;
• maintaining website security and service reliability;
• meeting applicable legal and record-keeping obligations.

5. Legal basis and consent

Depending on the interaction, handling may be necessary to respond to your request, take steps requested before a service arrangement, comply with law, protect legitimate operational interests or act with your consent.

6. Cookies and browser storage

The current website uses essential browser storage to remember a cookie preference. It does not activate analytics, advertising or payment tracking services. See the Cookie Policy for details.

7. Analytics

No third-party analytics service is currently enabled in this project. If that changes, this policy and the preference controls should be updated before non-essential tracking is activated.

8. Disclosure to third parties

Information may be shared with contracted technology, hosting, security or professional service providers only where reasonably required. We do not sell personal information. Disclosure may also occur where required or authorised by law.

9. Retention and security

Records are kept only for as long as reasonably required for the purpose collected, operational needs and applicable law. Reasonable administrative and technical safeguards are used, but no online transmission or storage method is completely risk-free.

10. Access, correction and complaints

You may ask to access or correct personal information we hold about you, or raise a privacy concern. Contact us using the details above. We may need to verify your identity before acting on a request.

11. International handling

Some hosting or support providers may process information outside Australia. Where relevant, reasonable steps will be taken to assess providers and protect information in accordance with applicable obligations.

12. Children and underage users

This website is not directed to children. Gaming areas are restricted to guests aged 18 and over. If information about a minor is provided without appropriate authority, contact us so it can be reviewed.

13. Changes to this policy

We may update this policy when website functions, operational practices or legal requirements change. The current version will be published on this page with a revised date.

14. Contact

Privacy enquiries can be directed to info@selmarisgrandstay.com or sent to .